Testing the import of a doc from Google Drive to Zendesk
- A bullet list
- An image
- I can’t do a movie (though I can create it in YouTube and link to it)
- Anchor text
- Links to other docs
- Other header styles
So I added a bullet list. Let’s see how it works to embed an image. Here’s a basic screenshot from my desktop added just as I would have if I were writing in Zendesk:
same image added from Zendesk:
When I added I didn’t do any resizing. Let’s see how that translates as I usually resize to 640 wide for Zendesk. Though I can manually resize with the sizing tool, I can’t specify an actual size--not a problem from a large image, but for the smaller ones I like to be able to manually set at 350 or 450 so the font in the image balances with the font on the page and the font in the rest of the images. Here’s a smaller image as an example:
It’s center-aligned per normal procedure for smaller images.
My link above on Anchor text should have brought me here. And it apparently did. Whoo hoo! At least in Google Docs…
I added a link to another document above in the bullet list, so now all that’s left is to check out the headers:
Did it work?
And that one?
Now let’s do a little markup of this doc with comments and such to see if they break anything when we import into Zendesk.
One note: Cannot import into existing doc--can only determine section. Should also check (Yes, I really should also check!) permissions and labels.
Oh and let’s check out the line spacing too. It gets boogered up going from Zendesk to Google Docs.
- Anchors don't transfer
- Movies can't be embedded in Google Drive
- Updates and imports to existing docs don't work (so all links to new docs would need to be created again)
- Formatting is broken:
- font is too small
- line spacing is too big
- Image sizing doesn't transfer
- If comments are left in the doc they are flagged in the doc ( 1[a] ) but you can't access them