Finding help

We offer a number of different help resources for data.world members, including a Slack channel, documentation portal, and a blog with great content. Here we've included details on each.

Slack

The data.world Slack community can be wealth of knowledge, and even includes many of the data scientists and developers building the data.world platform. If you have questions, especially beyond bug reports and functionality requests you should stop by and engage some of the expert users of the platform.

In order to request an invite please visit our Slack sign up page and enter your email address:

Follow the instructions to be invited.  When your account is active, you can visit the Slack sign-in page to jump in to participate in the conversation!

Blog: Distinct Values

Our blog Distinct Values is a collection of content related to data catalogs, cultures, and communities. We strive to provide thought leadership, interesting news about our platform, and exciting happenings in related to data analysis and visualization.

Documentation portal

data.world has a robust documentation portal that can help with many of the tasks and questions that you may encounter on the platform.  Within the documentation portal, you will find:

• Exercises & tutorials
• Language tutorials
• Video tutorials
• API documentation
• SDKs & connector documentation

Still need help?

If you can’t find what you need, please contact our support team using one of the following methods:

• While logged in, click the help widget in the bottom right corner of the screen to search the help center or choose Contact us to open a support ticket
• Submit a support request through the web form
• Email us directly at help@data.world.

If you need help with a private project or dataset, please grant access to @supportsparkle if possible. See How to add collaborators for more details.

Support team hours are 9AM-5PM Central time, Monday - Friday, excluding major US holidays.